Customer service
Customer Service — Team Ignite
WhatsApp Me Stay Ravishing · Team Ignite
Happy customers come back!Great service turns a once-off buyer into a loyal customer for life — and she'll tell her friends!
The Customer's Order Journey
Customer Places an OrderTake the order and confirm it back to them — product name, price and quantity. No surprises later! Ask upfront: delivery or collection?2
You Submit the OrderAs soon as you've submitted the order, WhatsApp your customer immediately to let them know it's been placed and give them the expected delivery time.3
Order is Being ProcessedAvroy Shlain processes and dispatches orders. Standard delivery takes 5–7 working days from when the order is submitted. Working days exclude weekends and public holidays.4
Order is On Its WayOnce dispatched, let your customer know it's on the way! Share the tracking info if you have it. This keeps them excited and patient.5
Order Has ArrivedYour order has arrived! Now confirm with the customer — delivery or collection? Arrange a convenient time. Don't keep them waiting once it's arrived.6
Deliver or Arrange CollectionHand over the order beautifully — see the gifting section below! Follow up 2–3 days later to check they're happy with their product. Ready-Made WhatsApp Messages When you submit the order:Hi [NAME]! 
Just letting you know I've submitted your order — you're going to love it! Please allow 5–7 working days for delivery. I'll keep you updated every step of the way! 
[YOUR NAME] | Avroy Shlain Beauty Advisor When the order is on its way:Hi [NAME]! Great news — your order is on its way! 
It should arrive within the next day or two. I'll let you know as soon as it's here so we can arrange delivery or collection![YOUR NAME] | Avroy Shlain Beauty Advisor When the order arrives:Hi [NAME]! Your order has arrived! 
When would be a good time for me to deliver it / for you to collect? I can't wait for you to see it![YOUR NAME] | Avroy Shlain Beauty Advisor Follow-up message (2–3 days after delivery):Hi [NAME]! Just checking in — how are you enjoying your [PRODUCT NAME]? I hope you're absolutely loving it! Let me know if there's anything else I can help you with. [YOUR NAME] | Avroy Shlain Beauty Advisor 
That little extra effort goes a long, long way!
Taking time to show your customer the brochure in person builds trust and increases sales.
Make Your Delivery Special The Perfect Gift Bag
A pretty gift bag or box — even a simple paper bag with tissue paper looks beautifulA bow or ribbon — ties the whole look together and feels like a gift
A printed or handwritten invoice — shows you are professional and organised 
You can print stickers like this for your parcels — customers love it!
A small thank you note — even just a sticky note that says "Thank you [NAME], enjoy!" makes someone feel valued
A small sweet treat — a chocolate or toffee adds a lovely surprise and costs almost nothingA product sample (if you have one) — let them try something new and they might order it next time! Thank You Note Ideas Thank you so much for your order! I hope you absolutely love it. You deserve it! — [YOUR NAME]A little longer:Dear [NAME] Thank you for supporting my small business — it truly means the world to me! I hand-packed your order with love and I hope every time you use it, it makes you smile. If you ever need anything, I'm just a WhatsApp away! — [YOUR NAME] | Avroy Shlain Beauty Advisor
Golden Rules of Customer Service
Always confirm the order before submitting — get it right the first timeCommunicate at every step — submitted, dispatched, arrived, deliveredDiscuss delivery or collection upfront — never assumeDeliver promptly — once the order arrives, don't keep your customer waitingFollow up after delivery — a quick "are you happy?" message builds loyaltyAdd a personal touch — gift bag, thank you note, small sweetNever ignore a complaint — sort it quickly and professionally, and you'll keep the customer for life Customers who feel cared for, come back!A little extra effort today builds a loyal customer for years. You've got this! WhatsApp Liza →← Back to Training
WhatsApp Me Stay Ravishing · Team Ignite Customer Service
Happy customers come back — and bring their friends!
Great customer service is what separates a one-time buyer from a loyal customer for life. It doesn't take much — just a little care, communication and a personal touch goes a very long way!
Happy customers come back!Great service turns a once-off buyer into a loyal customer for life — and she'll tell her friends! The Customer's Order Journey Keep your customer updated at every single step — this builds trust and they will keep coming back!
Customer Places an OrderTake the order and confirm it back to them — product name, price and quantity. No surprises later! Ask upfront: delivery or collection?2 You Submit the OrderAs soon as you've submitted the order, WhatsApp your customer immediately to let them know it's been placed and give them the expected delivery time.3 Order is Being ProcessedAvroy Shlain processes and dispatches orders. Standard delivery takes 5–7 working days from when the order is submitted. Working days exclude weekends and public holidays.4 Order is On Its WayOnce dispatched, let your customer know it's on the way! Share the tracking info if you have it. This keeps them excited and patient.5 Order Has ArrivedYour order has arrived! Now confirm with the customer — delivery or collection? Arrange a convenient time. Don't keep them waiting once it's arrived.6 Deliver or Arrange CollectionHand over the order beautifully — see the gifting section below! Follow up 2–3 days later to check they're happy with their product. Ready-Made WhatsApp Messages Copy these and personalise with your customer's name — tap and hold on the message to copy it!
When you submit the order:Hi [NAME]! Just letting you know I've submitted your order — you're going to love it! Please allow 5–7 working days for delivery. I'll keep you updated every step of the way! [YOUR NAME] | Avroy Shlain Beauty Advisor When the order is on its way:Hi [NAME]! Great news — your order is on its way! It should arrive within the next day or two. I'll let you know as soon as it's here so we can arrange delivery or collection![YOUR NAME] | Avroy Shlain Beauty Advisor When the order arrives:Hi [NAME]! Your order has arrived! When would be a good time for me to deliver it / for you to collect? I can't wait for you to see it![YOUR NAME] | Avroy Shlain Beauty Advisor Follow-up message (2–3 days after delivery):Hi [NAME]! Just checking in — how are you enjoying your [PRODUCT NAME]? I hope you're absolutely loving it! Let me know if there's anything else I can help you with. [YOUR NAME] | Avroy Shlain Beauty Advisor That little extra effort goes a long, long way!Taking time to show your customer the brochure in person builds trust and increases sales.
Make Your Delivery SpecialYou don't need to spend a lot — a little effort makes a huge impression. Customers who feel special become loyal customers and refer their friends!
The Perfect Gift BagA pretty gift bag or box — even a simple paper bag with tissue paper looks beautifulA bow or ribbon — ties the whole look together and feels like a giftA printed or handwritten invoice — shows you are professional and organised You can print stickers like this for your parcels — customers love it!A small thank you note — even just a sticky note that says "Thank you [NAME], enjoy!" makes someone feel valuedA small sweet treat — a chocolate or toffee adds a lovely surprise and costs almost nothingA product sample (if you have one) — let them try something new and they might order it next time! Presentation matters! A R150 product in a beautiful bag feels like a R300 product. The experience is the product.
Thank You Note IdeasKeep it short and personal. Handwritten is best — it only takes 30 seconds and means everything!
Simple & sweet:Hi [NAME] Thank you so much for your order! I hope you absolutely love it. You deserve it! — [YOUR NAME]A little longer:Dear [NAME] Thank you for supporting my small business — it truly means the world to me! I hand-packed your order with love and I hope every time you use it, it makes you smile. If you ever need anything, I'm just a WhatsApp away! — [YOUR NAME] | Avroy Shlain Beauty Advisor Golden Rules of Customer ServiceAlways confirm the order before submitting — get it right the first timeCommunicate at every step — submitted, dispatched, arrived, deliveredDiscuss delivery or collection upfront — never assumeDeliver promptly — once the order arrives, don't keep your customer waitingFollow up after delivery — a quick "are you happy?" message builds loyaltyAdd a personal touch — gift bag, thank you note, small sweetNever ignore a complaint — sort it quickly and professionally, and you'll keep the customer for life Customers who feel cared for, come back!A little extra effort today builds a loyal customer for years. You've got this! WhatsApp Liza →← Back to Training Made with love for Team Ignite Beauty Advisors
stayravishing.com · Liza Truter · 084 990 0030