Returns process
Returns Process — Team Ignite
WhatsApp Me Stay Ravishing · Team Ignite
WhatsApp Liza first →1Step 1Check Return Rules
Confirm eligibility before starting — different rules apply depending on the reason for return
Verify the correct reason code on the return sheet
Standard returns: must reach Head Office within 14 days of invoice
Allergy / damage returns: must reach Head Office within 6 months
If unsure — ask before proceeding to avoid delays2Step 2Log Your Return
Email: sysaidhelpdesk@avroyshlain.co.za
Subject line: Reason for Return + Invoice Number + BA Account Number
Attach clear photos of the itemsAdd the batch number from each product in the email
Wait up to 24 hours for approval
Approved → you will receive a TOKEN reference number
Declined → reason provided (expired timeframe or missing documentation)3Step 3Internal Logging
Once TOKEN is received, WhatsApp Liza — she will log the return internally on her sideOnly after this step can you prepare and pack the box4Step 4Prepare the Box
Use an official Avroy Shlain box
Place the invoice inside and mark the returned items — no invoice? Request a copy via WhatsApp
Add newspaper or filler for protection — items must not move around inside
Write on the box: Account Number · Name & Surname · Invoice NumberTake photos before closing AND after sealing — this is your proof!
Seal securely with tape
Visit your nearest PEP store or Paxi location
Tell staff you are returning an Avroy Shlain boxProvide your TOKEN reference number
Present your ID book for scanning and confirmation
Pay for bag: R5 (medium) or R7 (large)Processing takes 3–7 working days once received at Head OfficeReturns must reach Head Office within the required timeframe
Late returns: you must arrange credit via your own courier
Items sent back too late will be destroyed after 1 week if not collectedAlways follow the correct reason code and procedure to avoid delays Email Head Officesysaidhelpdesk@avroyshlain.co.za →› Need help? WhatsApp Liza first084 990 0030 →› Quick Reminder TOKEN first — then pack
Photos before AND after sealing
Official AS box only
ID at PEP / Paxi
WhatsApp Liza if unsure!← Back to Training
WhatsApp Me Stay Ravishing · Team Ignite Returns Process
Follow these steps carefully — don't skip any!
Important: Do NOT pack or send anything before you have a TOKEN reference number. Returns without the correct process will NOT be credited!
Not sure where to start? WhatsApp Liza first — she will guide you through the correct process before you do anything.
WhatsApp Liza first →1Step 1Check Return RulesConfirm eligibility before starting — different rules apply depending on the reason for returnVerify the correct reason code on the return sheetStandard returns: must reach Head Office within 14 days of invoiceAllergy / damage returns: must reach Head Office within 6 monthsIf unsure — ask before proceeding to avoid delays2Step 2Log Your ReturnEmail: sysaidhelpdesk@avroyshlain.co.zaSubject line: Reason for Return + Invoice Number + BA Account NumberAttach clear photos of the itemsAdd the batch number from each product in the emailWait up to 24 hours for approvalApproved → you will receive a TOKEN reference numberDeclined → reason provided (expired timeframe or missing documentation)3Step 3Internal Logging Do NOT pack the box yet! Wait for this step to be completed first.
Once TOKEN is received, WhatsApp Liza — she will log the return internally on her sideOnly after this step can you prepare and pack the box4Step 4Prepare the BoxUse an official Avroy Shlain boxPlace the invoice inside and mark the returned items — no invoice? Request a copy via WhatsAppAdd newspaper or filler for protection — items must not move around insideWrite on the box: Account Number · Name & Surname · Invoice NumberTake photos before closing AND after sealing — this is your proof!Seal securely with tape Returns without a box will NOT be credited. No exceptions!
Visit your nearest PEP store or Paxi locationTell staff you are returning an Avroy Shlain boxProvide your TOKEN reference numberPresent your ID book for scanning and confirmationPay for bag: R5 (medium) or R7 (large) Courier fee of R85 will be billed if the item is in perfect condition, unopened and undamaged — and returned within 14 days.
Processing takes 3–7 working days once received at Head OfficeReturns must reach Head Office within the required timeframeLate returns: you must arrange credit via your own courierItems sent back too late will be destroyed after 1 week if not collectedAlways follow the correct reason code and procedure to avoid delays Email Head Officesysaidhelpdesk@avroyshlain.co.za →› Need help? WhatsApp Liza first084 990 0030 →› Quick Reminder TOKEN first — then pack Photos before AND after sealing Official AS box only ID at PEP / Paxi WhatsApp Liza if unsure!← Back to Training Made with love for Team Ignite Beauty Advisors
stayravishing.com · Liza Truter · 084 990 0030